Refund policy

Last updated: June 2026

Our 60-Day No-Trap Guarantee

We stand behind CortiMute Nightly completely.

That means you have 60 days from the date your order is delivered to request a full refund if you are not satisfied with your purchase.

No complicated forms.
No interrogation.
No requirement to mail back an empty or partially used bottle.
No hidden subscription trap.
No fine print that quietly voids your guarantee.

We offer this guarantee because we believe in what CortiMute Nightly was built to support — and because we are not in the business of keeping money from customers who did not feel the results they were looking for.

To request a refund, contact us at support@cortimutenightly.com with your order number. Our team will review your request and process your refund promptly.

How Refunds Work

Once your refund request is approved, your refund will be issued to your original payment method.

Refunds typically appear within 5–10 business days, depending on your bank, credit card provider, or payment processor.

Please allow additional time for your financial institution to post the refund to your account. If more than 15 business days have passed since your refund was approved and you still have not received it, contact us at support@cortimutenightly.com and we will investigate immediately.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or incorrect, contact us at support@cortimutenightly.com within 14 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Photos of the damaged, defective, or incorrect item, when possible

We will either reship your order or issue a full refund — whichever you prefer.

You will not be asked to return a damaged item unless our support team specifically provides a prepaid return label.

Return Shipping

For standard refund requests under our 60-Day No-Trap Guarantee, you do not need to return the product.

Keep it, give it away, or dispose of it responsibly — your refund will still be processed once approved.

For damaged, defective, or incorrect orders, we will provide a prepaid return label if a return is required.

Exchanges

We do not currently offer direct exchanges.

If you would like a different bundle size, please request a refund for your original order and place a new order at checkout.

Non-Refundable Items

The following items are not eligible for refunds:

  • Orders where the 60-day refund window has passed

  • Gift cards

  • Orders flagged for fraud, abuse, or repeated misuse of the refund policy

European Union — 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in accordance with applicable EU consumer law.

Standard EU return conditions apply.

Questions

Our support team is available Monday through Friday, 9 AM – 5 PM EST.

Email: support@cortimutenightly.com

We aim to respond to all refund requests within one business day.

CortiMute Nightly was built around a real 60-day reset window because meaningful changes in sleep quality, nighttime calm, and nervous system balance can take time to build. If at any point within your first 60 days you feel CortiMute Nightly is not working for you, reach out. We will make it right.